Unused packages
Refund eligibility depends on package usage, branch rules, payment method, and admin approval.
Support
Refund Policy
How refund and withdrawal requests should be handled in the gaming center flow.
Points and rewards
Reward points, support points, and streamer earnings are reviewed through the wallet and withdrawal logic before payout.
Withdrawal review
Withdrawals can require minimum points, minimum LKR value, company cut, and staff approval before release.
Tournament fees
Tournament entry refunds depend on event status, slot rules, cancellation time, and whether the tournament has already started.
Processing time
Approved refunds and withdrawals should be processed through the configured admin workflow, transaction log, and payment channel.
Rejected requests
Requests can be rejected when records are incomplete, points are already spent, usage is detected, or the account fails verification.